Administrative Coordinator (Onboarding)
Permanent | 6 July 2019 | Toronto, ON Canada
Client ID 270330
Administrative Coordinator (Onboarding) - Permanent
PROCOM is looking for an Administrative Coordinator (Onboarding) to oversee and administer the full on-boarding and Contractor Management Lifecycle.
Program Support
- Lead weekly client calls to identify program issues and suggest areas of improvement
- Create and maintain an excel tracking system for all new pre-identified candidates/active consultants
- Provide in-depth testing of internal systems developed to advance the onboarding experience
- Create account information manuals for internal team members
- Submit and manage all inquiries relating to the contract management process via ticketing system
- Provide support to consultants using Vendor Management Systems (i.e. SAP Fieldglass, Beeline)
- Act as a liaison between the Legal Department and Human Resources for all contract issues and reviews
- Create statements of work on behalf of the client and follow up to ensure final approvals are secured
- Act as a subject matter expert for clients and consultants on the varies legal status classifications
- Schedule communications to consultants with regards to payment processing and timesheet deadlines
- Participate in training initiatives with other team members by providing guidance/mentoring on process requirements and internal business rules
Onboarding
- Manage the client/consultant onboarding and renewal process while complying with internal policy and ISO management standards
- Identify key issues with the Contractor Management process and provide recommendations to internal and external stakeholders
- Develop and update strategies for a smoother consultant and client experience
- Serve as a primary point of contact to investigate and resolve consultant, client, and vendor inquires
- Assist external managers in determining total billable rates for all new pre-identified candidates
- Complete candidate submissions and finalize onboarding activities within the VMS portals
- Conduct quarterly audits on consultant documentation and onboarding requirements
- Monitor expiring contracts and provide notice for a smooth off-boarding experience
Accounts Receivables
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- Reconcile complex AR payment discrepancies for 170+ consultants by examining client payment reports
Serve as a primary point of contact to receive, investigate and resolve consultant, sub-vendor, and client questions relating to the billing and payment of invoices
Create credit/debit memos to balance records within the Vendor Management System Fieldglass
Develop reports to detail aging and past due invoices for senior level staff
- Minimum 2 years Procom or previous industry experience in a customer service or sales support role
- Demonstrated capability to learn and fully manage medium to high complexity administrative tasks on an independent basis
- Fully knowledgeable of Client invoicing, contingent labour contracting and accounts receivable procedures and systems
- Ability to handle pressure in a calm manner and deal with all various levels of internal and external clients
- Strong Attention to Detail
- Strong commitment to excellent customer service
- Ability to prioritize workflow and meet deadlines
- Ability to handle confidential and proprietary information
- Dedicated team player with excellent interpersonal skills who is willing to assist other team members as needed
- Intermediate to Advanced knowledge of Microsoft Office applications, specifically MS Excel and MS Word
Administrative Coordinator (Onboarding) - Permanent - Location
Midtown Toronto